AI Products / › AI Receptionist for Hotels
Our AI receptionist is built for UK hotels, resorts and hospitality businesses. It answers every call in a natural, professional voice, holds genuine two-way conversations, understands your guest’s needs, and responds intelligently in real time. It integrates directly with leading hotel property management systems, including Guesty, MEWS, Inspiretec, Recranet and Lineup, capturing reservation enquiries, routing guest service requests, and automatically sending confirmations.
✓ Guesty · MEWS · Inspiretec ✓ Cut OTA commission ✓ Live in 24–48 hours
Good afternoon, thanks for calling. How can I help today?
Hi, I’d like to book an appointment for next week.
Of course — I can see availability on Tuesday at 10am or Thursday at 2pm. Which suits you best?
of hospitality calls go unanswered during peak times such as check-in rushes, staff shortages and high-volume periods (Hospitality Staffing Survey / AgentZap, 2026)
of callers who reach voicemail do not call back. They book with a competitor or default to an OTA (Consumer Behavior Research / AgentZap, 2026)
of hotel calls have historically been missed due to persistent staffing shortages (Hospitality Upgrade / PolyAI and Canary Technologies analysis, 2026)
OTA commission is paid on every booking that could have been converted directly via phone (Prostay / Cloudbeds Hotel Booking Data, 2024–2025)
Hotels losing booking enquiries to unanswered calls and OTA channels can lose an estimated £15,000–£20,000+ in revenue annually from missed direct reservations alone. Front desk teams spend 15–20 hours per week on repetitive, routine guest calls that have nothing to do with in-person service delivery. Phone bookings generate a higher net average daily rate than OTA bookings, which attract more price-sensitive guests filtering by lowest rate first.
It integrates directly with leading hotel property management systems, including Guesty, MEWS, Inspiretec, Recranet and Lineup, capturing reservation enquiries, routing guest service requests and automatically sending confirmations.
Any time of day or night, including weekends and after hours.
A warm, professional voice that represents your hotel correctly.
Reservation enquiry, existing booking query, room service request or check-in question — understood in natural conversation.
Logs the enquiry to your PMS, escalates urgent guest needs, sends confirmations, and records everything.
Between 20% and 40% of hotel calls go unanswered, a challenge significantly worsened by the UK hospitality sector’s ongoing staffing crisis. When a guest cannot reach your hotel, they do not wait. Research confirms 76% of callers who reach voicemail book with a competitor or default to an OTA, where your property will then pay 15–25% commission on the booking.
Our AI receptionist answers every single call, simultaneously, with no engaged tone, no queue and no wait. Whether it is early morning or late evening, every guest is greeted professionally, and their request is captured.
“Your AI receptionist answers 100% of calls, before a guest ever hears an engaged tone.”
Reservation and availability enquiries are among the most common reasons guests call a hotel, yet these conversations are routine, repetitive, and pull front desk staff away from the guests standing in front of them. During busy periods, calls queue up, details are missed, and potential bookers lose patience and go to Booking.com instead.
The AI hotel receptionist integrates directly with your property management system, including Guesty, MEWS, Inspiretec, Recranet and Lineup, to capture, log and process reservation enquiries in real time, without any human intervention required.
“Guests submit reservation enquiries directly to the AI at any hour, without your front desk team lifting a phone.”
Every booking enquiry that goes unanswered does not disappear; it migrates to an OTA. In 2024, OTAs captured 77% of hotel bookings in Europe, the highest regional dependency of any market globally. On every one of those bookings, hotels paid 15–25% commission. Phone bookings generate a higher net average daily rate because direct callers are not filtering by lowest price and because upselling is more effective in a live conversation than via a web form.
Our AI hotel receptionist captures every incoming enquiry before it reaches voicemail or bounces to a third-party platform. By ensuring every caller receives an immediate, professional response, the AI directly supports your direct booking strategy.
“Every call you answer directly is a booking you do not pay commission on.”
Guest needs do not stop when your front desk closes. Late check-in queries, urgent room issues, accessibility requirements and time-sensitive reservation requests arrive at all hours. Without an after-hours solution, those guests call a competitor, leave a negative review, or book through an OTA where they feel more reliably served.
Our AI hotel receptionist operates continuously. For urgent operational issues, including maintenance emergencies, safety concerns or accessibility needs that require immediate attention, the AI identifies priority language patterns and escalates the call instantly to your on-call team or duty manager.
“Your hotel is never dark. Every urgent call is heard and acted on.”
The UK hospitality sector recorded approximately 121,000 vacancies between July and September 2024, according to the Office for National Statistics. Hotel staff turnover runs at over 100% annually in many properties, and front-of-house teams are chronically stretched across competing demands. High call volumes directed at reception staff reduce time available for in-person guest service, check-in management, and the moments that actually generate positive reviews.
By automating routine calls, reservation queries, FAQs about facilities, parking, restaurant bookings and check-in times, the AI receptionist frees your team to focus entirely on the guest experience at the front desk.
“Let your team do what no AI can — create the human, attentive welcome that earns five-star reviews.”
Phone calls and your guest records exist in separate silos. Reservation enquiries taken over the phone are not logged to your PMS in real time, leading to missed details, double entries and time spent on manual data entry that slows the reservations workflow and creates errors.
Our AI receptionist integrates natively with leading hotel property management platforms. Every call is logged. Every reservation enquiry is captured. Every guest record is updated automatically.
“Connected to the software your hotel already uses. No double-entry. No missed bookings.”
The latest AI-powered receptionist technology provides features that streamline operations, reduce costs and improve the guest experience.
Identifies the purpose of a call using natural language understanding, automatically routes calls to the right person or department, and manages high call volumes during peak hours.
Handles enquiries with no human intervention — automatic syncing, follow-ups and confirmations, and capture of guest data. Fewer missed bookings, more efficient workflows.
Directs calls efficiently without manual intervention, provides information on services and hours, and ensures calls are never missed — even during emergencies.
An AI phone receptionist never misses a call, so every enquiry is responded to in a timely manner.
Minimises the need for additional reception staff, lowering payroll costs while maintaining quality of service.
Easily handles increases in call volume as you grow, adjusting in real time without extra staff.
Consistent, professional service 24/7 — calls answered, queries resolved and bookings captured automatically.
Prioritises urgent enquiries, manages emergency calls and provides call summaries for staff.
Integrates seamlessly with your PMS and CRM, capturing data and logging calls automatically.
Streamline your guest communication and reservation handling with hotel software integration.
Make calls directly from your PMS/CRM with one click. Eliminate manual dialling.
Keep your contacts up to date by syncing your CRM contacts automatically.
See full caller details — name, notes and context — before answering the call.
Guest records appear on screen the moment they call, enabling an immediate personalised greeting.
Instantly search and access guest contact details directly from your phone system without switching applications.
Callers are greeted with a professional, hotel-branded welcome message with bespoke audio branding.
Callers select their reason for calling — reservation enquiry or availability, existing booking query, restaurant/event/facilities booking, guest services or room request, or speak to a duty manager — and are routed automatically.
Guest name and contact details, arrival and departure dates, room type and special requests, reason for call and any existing booking reference.
A completed call summary is emailed to the front desk or reservations team with the call recording and sentiment analysis for processing and follow-up.
Based on your hotel’s call volumes and needs.
Set scripts for reservation enquiries, guest services, urgent escalation and FAQs.
Connect your PMS and booking systems to manage calls, reservation data and guest information.
With your hotel-specific knowledge, services and scripts.
Using real-time analytics in your dashboard.
We provide UK hotels with tailored AI receptionist systems built for independent hotels, boutique properties, chains, resorts and serviced apartments, integration with your PMS and booking platforms, transparent pricing from £10/month, and full UK-based support.
Plans start from £10 per month, rising to £120 for higher call volumes and advanced features.
It integrates directly with Guesty, MEWS, Inspiretec, Recranet and Lineup for real-time booking updates.
Yes, it captures guest details, dates and room preferences, then logs enquiries directly to your PMS.
Yes, it operates 24/7/365, including bank holidays, and escalates urgent guest requests immediately.
Most hotels go live within 24 to 48 hours of choosing a package and confirming call flows.
Yes, by capturing direct booking enquiries before guests default to third-party platforms and commission fees.
Yes, the AI answers calls simultaneously, so guests never hear an engaged tone or reach voicemail.
Multi-lingual options are available on the Ultimate plan, alongside custom prompts and advanced FAQs.
| Feature | AI Receptionist (AI Answering Service) | Human Receptionist |
|---|---|---|
| Monthly Cost | From £10/month | £1,500–£2,500/month* |
| Annual Cost | £120–£1,440/year | £18,000–£30,000/year + NI + pension |
| Availability | 24/7 · 365 · Bank holidays | Business hours only |
| Simultaneous Calls | Unlimited — never engaged | One at a time |
| Missed Calls | 0% | 20–40% during peak periods |
| After-Hours Urgent Requests | Automatic escalation | Not available |
| PMS Integration | Guesty, MEWS, Inspiretec, Recranet, Lineup | Manual data entry |
| Reservation Confirmations | Automated SMS + email | Manual process |
| Setup Time | 24–48 hours | 2–4 weeks recruit + train |
| Consistency | Perfect every time | Varies by individual |